Interview of Insurance Ad :: essays papers

Interview of Insurance Ad Interview of an Insurance Field Adjuster As I fumbled through radio stations, the unforgettable memories of a horn blaring, tires screeching, and turning just in time to see a truck smashing into my car came flooding back. Glass shattering, the airbag deploying, I had gasped for breath from the sudden impact. It is sad that most people will have to go through a car accident like this one at least once in their lifetime. Kathy Highland was the insurance adjuster from Shelter Insurance Company who was assigned to my case. Her professionalism, courtesy, and understanding changed this horror story into just another chapter in my life, a chapter which I am now able to look back upon as a valuable learning experience. The morning sun warmed the air that April day. It was Thursday around nine a.m. when I arrived at the Shelter Insurance building. I looked around Kathy's office noticing her diploma from the University of Oklahoma and a couple of certificates for the insurance company hanging on the wall. Directly behind her was a quotation in a small frame. It read, "When looking for the reason why things go wrong never rule out sheer stupidity." I asked Kathy what it meant to her. Kathy looked at me and said, "People come into my office thinking I have all the answers and I can give them everything they want." It is easy to see that Kathy's knowledge is what people desire. With her professionalism and courtesy she is able to ease the suffering of her clients and not compensate them more than the company is willing to. About that time the phone rang, and she picked it up and said, "Kathy Highland." She listened for a few seconds as she tapped her pen on the desk, and finally said, "What is the claim number." As if she had done this a million times, Kathy told the person on the phone to go ahead and extend the car rental and then hung up the phone. Clearly Kathy handles her work swiftly and methodically easing the anguish of the ordeal as easy as possible. As I asked Kathy, "Where does the claim process begin?" She started to explain to me the claim process from beginning to end. First the adjuster will call both parties involved in the accident. Kathy said, "This could be the fun part. Most of the time you get two different stories of the accident." Then the adjuster will go to the scene of the